Senior IT Infrastructure Manager

The Role

The purpose of this role is to lead the IT infrastructure operations & projects (DevOps) for EOUK by managing the infrastructure support & enhancement Services across the company locations.

** Principal Accountabilities:

Strategy & Leadership

• Develop and deliver a 3–5-year IT infrastructure roadmap aligned with business continuity plans
• Advise IT leadership on infrastructure strategy, resource optimisation, and emerging opportunities
• Lead operational projects across IT landscapes, including change management, risk control, and ITIL best practices
• Partner with Information Security to embed cybersecurity, GDPR compliance, and incident response measures
• Design and maintain best-in-class workplace productivity and communication systems
• Oversee disaster recovery planning and implementation

Financial & Vendor Management

• Own and manage IT Opex and Capex budgets (approx. £4M)
• Drive cost optimisation while ensuring service quality
• Manage relationships with Managed Service Providers and oversee delivery of outsourced services

Operations & Service Excellence

• Ensure high availability, performance, and security of IT infrastructure
• Monitor and deliver service SLAs and KPIs with a focus on customer satisfaction
• Lead business continuity and disaster recovery initiatives
• Maintain IT asset integrity, licensing, and regulatory compliance
• Future-proof infrastructure to avoid obsolescence

Compliance, Audit & HSSE

• Monitor and report IT KPIs and compliance across operations
• Champion HSSE (Health, Safety, Security & Environment) and promote best practices
• Act as lead contact for audits, ensuring full compliance and accurate reporting

Cost Efficiency & Continuous Improvement

• Drive process, cost, and efficiency improvements across IT operations
• Maximise opportunities to integrate offshore support and shared services

Digitalisation

• Support the IT and wider business teams in identifying and implementing digital solutions
• Champion digital transformation initiatives to enhance business performance

**About You

Qualifications & Experience

• Degree-level education (or equivalent) with certifications in at least two of: ITIL, CCNA, Cloud Architecture, Virtualisation (VMWare), Nutanix, Cisco.
• Extensive background in IT Infrastructure Management within large-scale manufacturing organisations (Energy, Manufacturing, or Oil & Gas), including high-availability cloud and on‑premise environments and enterprise licensing.
• Expertise in network management, cloud hosting (Azure, AWS), in‑house data centres, and designing secure IT & OT networks.
• Strong knowledge of Microsoft technologies (Office 365, Active Directory, Defender / Sentinel) and cloud computing (Cloud Architect certification desirable).
• Experience architecting infrastructure for ERPs, SaaS, and custom applications, with exposure to Process Control Networks (OT) highly desirable.
• Deep understanding of data security, access governance, and policy development, with a proactive approach to risk remediation.
• Skilled in leading teams, managing vendors, and delivering innovative IT solutions to optimise asset use.
• Strong analytical, problem-solving, and organisational skills, with the ability to manage multiple priorities and respond effectively to critical incidents.
• Excellent communication and collaboration skills, capable of explaining complex IT concepts clearly and building strong cross-functional relationships.

** Closing date: The application window will remain open until 30/09/2025, with the possibility of extension depending on the volume and quality of applications received.